Trend Micro Service Level Agreement
10 10 How to take advantage of the Response SLA virus now: -Upgrade to Virus Response SLA: Buy the PSP program that matches your company to update your PSP contract to the corresponding PSP support levels. Service Architecture – Virus Response SLA is one of many service initiatives that are available with the new architecture 8 8 Key Program Elements Accord direct between Trend Micro and our customers by Trend Micro Premium Support Program only Virus Response SLA applies to ALL products of Trend Micro 3 3 Virus Response SLA Virus Response Contract – Clarifier, Responsibilities and Processes – Sets target response time for important stages of the epidemic lifecycle – File and pattern virus detection ensures that cloud App Security is a software security and service service (SaaS). For more information about the service, visit the Cloud App Security website. This document describes the service level agreements that apply to versions and platforms of Trend Micro Cloud App Security (hereinafter referred to as “Service” or “Cloud App Security”) and does not apply to other Trend Micro products or services. In addition, service level agreements do NOT apply to Japanese language versions of the service. The customer is only entitled to a service credit if Trend Micro has verified and validated the customer`s right. In order for Trend Micro to accommodate a service credit request, the client must submit the request in a timely manner to TMCAS_SLA_Claim@trendmicro.com with the “Service Level Agreement – Service Credit Claim” topic, which indicates the relevant level of service agreement for which the right is invoked. The claim must also contain all the information trend Micro needs to validate and verify the claim, including, but not limited to: AlS was published and updated in hes Admin Console on January 17, 2019. It takes effect if your subscription is renewed. You can view the updated ALS in the HES administrator console by selecting Administration Service Level Agreement from the menu. The use of a service depends on the acceptance of the terms of the Trend Micro (EULA) end-user license agreement of Trend Micro Incorporated or its subsidiary (“Trend Micro”) for the use of the service by the customer.